Refunds / Returns / Shipping Policies

Please read prior to making a purchase

Returns and Exchanges

Returns/Exchanges Policy

Due to the nature of our products, returns are not prohibited unless of a defect on behalf of the seller. Exchanges will be considered/granted only if the incorrect product was received.

In the event an item is not received, please report the oversight to us within 24 hours after receipt of package. We will send out another package within 3 business days unless seller communicates another date depending on availability. Your item will be shipped via USPS First Class Parcel. Your tracking number will be emailed to the email address we have on file.

Return Shipping Fee:

Beauty Mixtress™️ will be glad to pay for return shipping on any error made on our part. If customer received free shipping on their order, the customer will be responsible for the shipping fee to return the item to Luxurious Bath Boutique regardless if the company is at fault. This however is managed on a case by case basis.

Send Beauty Mixtress™️ an email at luxuriousbathboutique@gmail.com to report any errors. Instructions on how to return the product(s) will be given in email.

Returns must be received within 10 business days after the customer is notified.

Refunds:

All refunds will be processed within three (3) business days after orders are processed and/or returned to Beauty Mixtress™️.

Shipping

Shipping Policy

Currently, Beauty Mixtress™️ ships orders via the United States Postal Service (USPS) within the United States, Canada and Mexico. We ship Priority Mail and First Class Mail Parcel (13 oz. or less) within the US only.

The Priority Mail service we offer is Regular and Flat Rate. Priority Mail comes with up to $50 of insurance and tracking.

USPS First Class Parcel is available for packages with a total weight of up to 13 oz. If this option is not offered, this means your package weighs more than 13 oz. In this case, Priority Mail will be the only option offered.

First Class Mail USPS logo USPS Priority Mail

If the shipping price available seems off, please check the total weight showing for your order. If the total still appears off, please feel free to contact me at luxuriousbathboutique@gmail.com. There is a chance that the weight of one of our items may be incorrect, therefore reflecting a higher shipping price. We do our best to ensure the weight on a package is correct. If a correction is to be made, we will notify you once corrected in order for you to continue with your purchase.

Shipping Addresses

We currently ship via the shipping address you add to our website, not the shipping address on file with Paypal. Reason for this is many forget to update their shipping address in Paypal which results in packages being shipped to the incorrect address.

Please note, if you provide an incorrect address and it is shipped, you the customer are responsible for contacting USPS to attempt to track and redirect the package. It is not the sellers responsibly. We will not send out a replacement. The customer will have to place another order.